Terms & Conditions
- MTC
offers a twenty four hour ‘Recovery Service’ in Malta and Gozo, free to members
holding a valid Membership Card, which must be shown on demand. If it is not
shown, the MTC representative has the right to ask for a deposit before the towing
or other services may be given. Membership is effective after three (3) days from date of payment.
- Membership
is on a twelve month basis including All Feasts and Public Holidays. It also includes ‘Home Service’ throughout
Malta and Gozo.
- A
10% ‘No Claims Discount’ off the annual renewal fee will be granted to ‘Direct
Members’. This ‘No Claims Discount’ is given, if the member has not made use of
any services during the 12 month membership period. This discount does not apply to any other
types of memberships / contracts.
- Cancellations
of memberships are not subject to refunds.
- Transfers
of ‘Direct Memberships’ are subject to an administration fee. Member must also provide a copy of the new
log book and the valid membership card of the vehicle being transferred.
- In
the event that our assistance is required after the membership period has
elapsed, ‘Direct Members’ can still benefit from a free breakdown service strictly
within seven (7) days from the expiry date of relative membership. In order to take advantage of the free
service when membership is expired, membership fee must be paid on the
spot. Once the seven days from expiry
date are over, the non member fee is applicable in order for us to be able to
provide our assistance.
- In
case of breakdown, the member must give to MTC representatives full membership
details and exact place of breakdown so that MTC can offer an efficient
service.
- MTC
driver will drive the members to their residence after breakdown at any time
during the night and to the nearest bus stop during daytime.
- No
pre bookings are accepted. Members are advised to call up to a maximum of one
hour before our assistance is required.
- MTC
undertakes to send its representatives to the spot where the member’s vehicle
has broken down as soon as possible after the member has phoned asking for
assistance.
- Members
are requested to contact MTC in case assistance is no longer required. Failing to do so, the member will incur a €
10.00 charge upon next call-out.
- MTC
also provides repairs of the vehicle at its place of breakdown if repairs are
of a minor nature and can effectively be carried out on the spot. If the repair
cannot be carried out within a reasonable time, or if the job needs special
tools or parts which are not immediately available, MTC will offer the vehicle
owner the option of either towing the car to the MTC Repair Centre in Mosta, subject
to confirmation, or else tow the vehicle to a garage or destination as
recommended by the owner/driver of the vehicle. The member will be asked to pay
for spare parts used or replaced.
- MTC
representatives will offer services in accordance with the standard membership
services. All tows to MTC Repair Centre in Mosta will be deemed free of charge
to all members and subject to a discount for non-members.
- MTC
will refuse to send any assistance or carry out any services if the vehicle is
unattended. Member must be present while vehicle is being towed unless a valid
reason is given. This will be accepted at MTC’s discretion; in such instances,
towing can be done at member’s own risk. Should it be the case that vehicle is
towed to a garage or destination recommended by the owner whereby vehicle is
not accepted and / or garage is closed, then vehicle will be towed back to client’s
residence or any other garage at a charge. Members should contact mechanic prior towing, to avoid extra charges.
- When
calling for assistance, members are requested to wait for our representative next
to the stranded vehicle. In the event that the owner of the car is not present
when our driver arrives on the spot, MTC representative will wait up to 15
minutes and then leave. If assistance is
required later when the owner arrives on the spot, a charge is applicable.
- The
member must keep the vehicle “Roadworthy” and in good condition. Spare wheel
replacement service consists of the removal of the vehicle’s flat tyre and its
replacement with the spare wheel of the same vehicle. Members must have both a
spare wheel and basic tools in good condition in case of a flat tyre and/or
other minor problems. If spare wheel and tools are not available and/or not in
good condition, MTC will then charge the member a levy of €20.00 and tow to the
nearest vulcaniser. If the vehicle has two or more flat tyres at the same time,
the vehicle will be towed without levy to the nearest vulcaniser or home during
night. In the event of excessive calls, members may be requested to have the
vehicle towed to our repair centre in Mosta for an inspection.
- There
will be no extra charges for the first time that a member phones for battery
boost assistance. However, if member requires this service again on the same
day or during weekend/Public Holiday, a fee will be levied.
- MTC
can provide the member with a battery replacement against a payment. This service is offered to members, subject
to the required battery being available in the recovery truck at the time of
assistance.
- MTC
will tow vehicle to the nearest petrol station when a member’s car runs out of
fuel. This service will be offered
against a charge.
- When
keys are locked inside the car, MTC has to use a special kit (hand tools) not
the master key. This service is provided on condition that the task is done at
client’s own risk. During the operation, MTC is not responsible for any damages
that might be done to the vehicle. Should it be the case that procedure cannot
be completed due to dead lock devices, central locks and/or other modifications
for security reasons, member can either tow vehicle to a garage of his own
choice or else contact a qualified mobile locksmith at his own expense.
Automobile manufacturers secure vehicles with exceptional security systems to
protect vehicles, thus making it difficult to open with hand tools. If the
member requires this service more than once during a 12 month membership
period, MTC will charge the member a € 20.00 levy.
- In
case of lost keys, a charge of € 20.00 is applicable..
- Towings
to scrap yards are subject to a € 20.00 charge.
- Members
may be asked to pay for any additional or optional services over and above
services as outlined in the standard membership services. In the event that a
member encounters minor difficulties however vehicle can still be driven safely
and without causing any damages, our assistance can be given against a payment.
- In
case of towings from Gozo to Malta and vice versa, ferry fee for both MTC truck
and enrolled vehicle is to be settled by client. In the event that our truck is requested by
Gozo Channel to accompany the vehicle throughout the trip, an extra charge of €
25.00 is applicable over and above ferry fees.
- The
vehicle shall only be towed along asphalted roads. A request for service will
not be accepted if the vehicle is below road level, on sand, in the sea or in
any other place where MTC trucks cannot enter. Assistance will not be given if
the vehicle is involved in illegal matters, or if police investigations are
being carried out, or if the vehicle is loaded with heavy material, or if it is
towing a caravan, a box, a boat or trailer. In such cases, MTC may choose to
offer alternative services at its discretion.
- In
the event of immobilisation or sinking in soft grounds of the vehicle due to
floods, or abnormal circumstances then, MTC will offer its services at the
earliest time possible. In such
instances, our assistance will only be given if it is safe for our
representatives and trucks to enter floods in order to reach the stranded
vehicle.
- In
case of basement garages and car parks where MTC trucks cannot enter the
premises due to low ceilings, steep ramps, closed gates etc, MTC will do its
utmost to offer its assistance but in case of any difficulties which may arise
and works cannot be carried out, then assistance will not be given. Should it
be the case that two MTC tow trucks and/or a smaller truck have to be sent on
the spot to tow and/or effect any repairs, a charge will be levied. Any
applicable parking fees for both MTC truck and registered vehicle, are to be
settled by member.
- MTC
offers a second delivery service. In the event that a vehicle stops at night
during the week, weekends or public holidays, when all mechanics are closed,
the vehicle is towed to the owner’s residence and will be towed again to the
mechanic free of charge. Should further towings be requested, a charge will be
levied. In case that vehicle is towed to the owner’s residence during day time,
when repair centres are open, a fee will be charged for a second towing. During
shutdowns, when client’s mechanic is closed, second delivery service is not
applicable, when vehicle stops during the day. In this event, second delivery
service can be effected against a charge.
- MTC
is not responsible for any damages sustained by the owner/driver if the towing
truck suffers any delay.
- In
case of collision, member must phone MTC after Police or Wardens give
“go-ahead” to move relative vehicles. In the event that MTC’s representative
arrives on the spot and cars still cannot be cleared, then a fee is charged.
- MTC
is not responsible for any damages sustained to vehicles during towing /
breakdown services particularly vehicles having aftermarket spoilers and/or any
other damages that might be caused to vehicles involved in an accident while
being towed. Spoilers must be at least 6
inches above ground level.
- Private
Car & Trailers membership covers private vehicle and trailer up to 24 feet.
Trailer must have a spare wheel in good condition. Owner must replace the
trailer’s bearings every year. In case that a towing is needed, destination
should be either back to the owner’s residence or to a garage where the trailer
is going to be repaired. The trailer must bear a serial number which will be
provided by MTC.
- Light
and heavy commercial vehicles (kindly refer to the maximum weight covered by
membership) should not be loaded with heavy material when our assistance is
required. In the event that our
representative has to wait while the stranded vehicle is being unloaded, a fee
of € 20.00 is applicable. Membership does not cover any vehicles that are
within the range of weight covered by the MTC membership, if fitted with
special equipment like hi-up, cherry picker and similar equipment. Such equipment increases vehicle weight.
- MTC
may terminate the membership of any registered car without giving a reason. All
such decisions will be final and not subject to any appeal.
- MTC
reserves the right to amend or change these rules from time to time. It is the
member's responsibility to read the terms and conditions. With each membership,
it is assumed that the member has read the terms and conditions.
- These
Terms and Conditions supersede any other agreements between MTC and the Member.
- Motor
Towing Co-Operative has no other connection with any other towing companies.
MTC
– Stands for Motor Towing Co-Operative.
‘Recovery
Service’ – MTC will do its utmost to get you back on the road.
‘Home
Service’ – means that assistance will also be given if vehicle is at home.
‘No
Claims Discount’ – A discount granted if a member paying the full membership
fee, does not make use of our services throughout the membership year.
‘Direct
Members’ – means when a member pays the full membership rate directly with MTC.
Motor Towing Co-operative has no connection with any
other towing companies.
CLICK HERE TO GO BACK